By the end of this course, you will be able to
To follow a step-by-step debt collection call process that helps you visualize how it goes and learn from it so that you apply it to your professional experience.
How to increase debt collectors' confidence when handling challenging collection calls by knowing what to say and when to say it exactly, these details have huge impact.
To practice specific collection, call best practice techniques along with some tools to help enhance the overall experience of the agent and the customer.
Course details
- 0 h 57 m/16 lessons
- Last updated: 2/8/2021
- 1 learning resources
- Course completion certificate
Course Content
Introduction
Important Debt Collection Definitions
Introduction
Important Debt Collection Definitions
Debt Collector Qualifications
Debt Collection Call Process
Debt Collection Call Preparation
PIF (Payment in Full) Request Reactions
Excuse Buster Software
Effective Close-out Steps I
Effective Close-Out Steps II
Effective Close-Out Steps III
Collections Negotiations
Debt Collection Tips & Techniques I
Debt Collection Tips & Techniques II
Debt Collection Tips & Techniques III
Debt Collection Tips & Techniques IV
Wrap Up
About this course
Failure to collect debts leads to enormous losses for companies every year. This program is specifically designed for debt collection call center agents and credit department staff who deal with customers with outstanding or overdue debts. It introduces a plethora of specific debt collection call best practice and negotiation techniques to help collection staff handle challenging collection conversations more professionally with debtors and customers with overdue payments and collect more overdue debts.
Course requirements and prerequisites
To achieve the utmost benefit from the course, learners should be working in credit departments in banks, large corporations, debt collection firms or collecting overdue debts is needed.
Mentor
Fadi Serry Eldin
Managing Director - Scitron Training
46,447 Learners
9 Courses